We feel close customer relations are important to maintaining quality service and support. Every customer gets service and support through regular service visits. We also offer support through telephone and email, on-site support when needed and remote connection with the solution. Read more about our service and support system below.
All our solutions are delivered with a service agreement tailored precisely to the needs of your business. Spare parts inventory, user training programs and regular maintenance visits are options in all cases.
Support for your solutions
To guarantee short response time and quick problem solving, our service personnel are available by phone and email 24/7, 365 days a year.
If on site support is required, our service offices in Norway, UK, Germany and Canada will provide a swift response. All based upon your operational needs.
Remote Access (VPN)
We provide machines and solutions with VPN access, allowing us a simple and secure remote connection with each and every one of our solutions. For customers, this means quick troubleshooting and problem solving.
Frequently Asked Questions
Which references do you have in "my" country ?
We have a strong presence in the Nordic countries, UK as well as Central Europe. Further installations in South Europe, North and South America.
How long is the delivery time?
Depending on the complexity, between 3 and 8 Months.
What is the total investment size for a a) commissioning line / a Automated Image Recognition and Sortation Solution?
Depending on the number of solutions / size, from 75.000 Euro and up to 1,5 Million Euro, on average 400.000 Euro.
What is the usual productivity increase by installing the equipment from HS News?
Normally you will achieve a 100% increase, however depending on the existing working environment.
Are the solutions expandable?
Very much so. All solutions are “modular” and may be extended with extra products
Do your solutions work in a SAP environment?
We may interface to “all” ERP´s.
What software are you using?
We are using Oracle, C++ and Java
How do you handle service and support?
We are supporting all customers with a help desk with remote access to the solutions. Further, all customers undergo training of their employees, and keep a set of spare parts on site. For special cases, HS service engineers will be on site within hours
May your software run on our own servers?
Yes, if you have your own servers with back-ups etc. we may install the HS software on these.
Do you supply the wrapping machines and the printers?
Normally no, we recommend local partners because of the service and support issues.
How many items could be picked simultaniously at the HS News solutions?
For the HSP-2000 and the HSP-Next systems up to 400, in combination with the picking wall and/or pick-by-pad up to 1.500. For the pick-to-light systems (single worker stations) as well as the HSS system there are no limits!
What is the normal ROI for your machines?
Depending on the productivity increase and the salaries, typically between 2 and 4 years.
For the Automated Image Recognition and Sortation Solution, which type of items may I process?
Actually all kinds of items, we are working with both image recognition and barcode recognition. If the item is “oversized” they will be processed on a special station and handled thereafter, and not through the singulator.
Can I use the solution for my Ecommerce shop, I am sending out commercial goods on a B-to-C platform?
Yes, you may use the HSS, pick-by-pad or the pick-by-light systems for this purpose. HS News will schedule the best solution depending on space facilities, numbers of items, number of pickers netc.
How can you ensure that the orders are picked without any errors?
All HS News solutions are equipped with either weight control at every station and/or an end-weight control. For the HSS and the pick-by-pad solutions we are using hand scanners at the point of picking.
Can you provide our business with transport belts and rollers only?
Yes, indeed. We are delivering standard equipment, stand alone or with sensors and PLCs depending on what the customers are looking for.